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FAQs about Shopping at AJ Rose Carpets & Flooring
Showroom Visit
Do I need to schedule an appointment to visit your showroom?
No appointment is necessary to visit our showroom. However, it can be helpful to schedule an appointment so you can get connected with a salesperson prior to visiting so we can make your visit as productive as possible. You can schedule an appointment by clicking “Get an Estimate” at the top of the page.
Can I bring samples home with me?
Absolutely! We encourage you to borrow samples to see how they look in your lighting and with your existing décor.
Do you offer financing options?
Yes, we offer a variety of financing options to help make your flooring project more affordable. See an AJ Rose associate to discuss options.
Do I need to bring measurements?
It can be helpful to get an idea of the scope of the project and make recommendations but is not necessary.
Should I have you come measure my space before coming in?
We find it is best to come in first and make some selections so we can measure for that product in mind, but every situation is different, so feel free to call us to discuss your project.
What factors should I consider when choosing new flooring?
There are many factors to consider, such as your lifestyle (pets, children, traffic), budget, desired aesthetics, and the specific room where the flooring will be installed. Our knowledgeable staff can help you navigate these factors and find the perfect flooring for your needs.
Why would I visit a showroom rather than having someone come to my home?
Our showrooms have thousands of large samples that you can browse and you can drop in anytime!
Where are your showrooms located?
We have showrooms in Burlington, Natick, Needham and Lynnfield, MA. You can find all the information for these on our Locations page.
Shop at Home Appointment
How do I schedule a Shop at Home appointment?
You can schedule an appointment by clicking “Get an Estimate” at the top of the page.
Is there a cost for a Shop at Home appointment?
No, Shop at Home consultations are completely free of charge!
What days and times do you offer Shop at Home appointments?
We offer appointments six days a week but we can often accommodate other requests. Just pick the closest time and leave us a note about what work best for you.
What information should I have ready when I schedule my appointment?
It's helpful to have a general idea of the room(s) you're looking to update and any specific flooring styles you're interested in.
What happens after I schedule a Shop at Home appointment?
One of our Shop at Home specialists will contact to review your project and confirm the timeframe.
What happens if I'm not sure which flooring option to choose?
Our specialists are here to help! They can offer recommendations based on your needs, style preferences, and budget. There's no pressure to make a decision on the spot.
Why would I schedule a shop at home appointment rather visiting a showroom?
Typically, customers who select this option do so out of the convenience of having an expert come to their home with samples.
General Questions
Can you help me estimate the cost of my flooring project?
Yes, our staff can provide you with a free estimate based on the square footage of your space and the type of flooring you choose.
Do you offer installation services?
Yes, we offer professional installation services for all of the flooring products we sell. Our installers are experienced and insured.
How long will it take to get my new floors installed?
Installation timelines can vary depending on the complexity of the project and the availability of materials. Our staff will provide you with an estimated timeframe during the sales process.
Do you have a warranty on your flooring products?
Yes, our flooring products come with a manufacturer's warranty. The specific warranty terms will vary depending on the product. Our staff can provide you with details about the warranty on any particular product.
Can I bring in flooring samples or inspiration photos I've found online?
Absolutely! We encourage you to share any inspiration you have to help guide the selection process.
What types of flooring do you offer?
We offer a wide variety of flooring options to suit any style and budget, including carpet, hardwood, laminate, luxury vinyl plank (LVP), tile, and more.
What area do you service?
We primarily service Eastern Massachusetts, but feel free to contact us to check your specific location.
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